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Frequently Asked Questions

Below you will find answers to our most frequent inquiries. Hopefully this will make your visit to our website a little easier. Click on the icon below to go straight to your required section.


FAQ


No, sorry - we only ship inside Australia.

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Delivery times vary Australia wide. We are located at Cardiff, NSW, 2285 so this is where the items will be shipped from. Please contact us if you are unsure if your items will arrive in time.

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Most items take approximately 5 -7 business days for production once all payment and info for engraving has been received. Some items take longer, these timeframes are outlined in the individual listings.

All production times shown are estimates only and will vary depending on the volume of work on hand. If your item is required to be sent within the advertised production time for a time critical event please contact us before or at the time of ordering to confirm this so that your order can be sorted appropiately. 

Please note that we send artwork approvals for personalised orders to ensure you are happy with the design before production, with this in mind any time that passes between us emailing your approval and receiving the ARTWORK APPROVED confirmation back from your email will be added to the production times outlined, as there is no way your order can go into the production line without artwork approval being received. With this in mind we stress how important it is to keep an eye on your email during the following days after placing your order.

Rush Production

We also offer a rush production service on most of our items which can bring the production time back to 3 business days from approval. There is a surcharge of 20% of the order value or $20 (whichever is greatest) to add our rush production service to your order. This rush production service should be discussed with our staff by calling 1300 273 877 at time of ordering. Our staff will also need to talk you through how to add this rush production to your order. 

Courier/Express Freight

Courier/Express delivery is also available for urgent orders, the cost of this varies depending on the weight of the items being ordered and also the location. Similar to our rush production service this should be discussed over the phone with our staff at time of ordering, please call 1300 273 877. 

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If you have a tight deadline please let us know before you place the order. We may need to add a rush charge or upgrade your order to Express Post to ensure that it will arrive by your deadline.

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We have a showroom located at Cardiff, 2285 NSW. We are open Mon - Fri, 8am to 4pm. If you can collect from this location between those hours you can choose the pick up option on checkout.

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If you have not provided the details through the website at the time of ordering you can either send it to us in a message through our website or email us at sales@creativesensations.com.au.

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We provide artwork proofs on any orders over $100 (not including shipping). We do not usually provide artwork proofs on orders under $100 in order to streamline the process. This means if your order is under $100 it will go straight into production with the details supplied and will be dispatched ASAP.

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Yes you can, we usually need these supplied in one colour vector / EPS format. You can always email you design or logo to us at sales@creativesensation.com.au for our design team to have a look at first and let you know if there will be any issues. If you do not have the logo in this format we can sometimes re-draw the design for a small fee.

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Yes you can, you can pick and choose between designs, or choose not to include a date or title for example, just be sure to let us know when ordering.

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Yes, the listed price includes engraving.

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Shipping is $14.95 on all orders under $100 - on any orders over $100 it is free shipping Australia wide.

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Yes, our bank details are:

Acc Name: Creative Sensations

BSB: 062 836

Acc No: 1023 3840

Bank: Commonwealth

Please leave your order reference number as a reference.

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